![]() Sometimes, updating the software can help resolve compatibility issues.Ģ. You can download it from the official Western Digital website. Update WD SmartWare: Make sure you have the latest version of WD SmartWare installed on your computer.Here are a few suggestions to try and recover your files: It sounds like your WD My Passport external hard drive is experiencing some issues with its file system. The files are all still there but I cannot access them. Everything in properties shows the drive working fine. It only shows the smartware partition and says the rest is unallocated. Re-scanning does nothing, nor changing the drive letter or a different USB. My old passport with lots of files on it, unlocks OK and was working yesterday, but suddenly all my PC shows is wdsmartware with a drive letter and no files…ĭisk management shows wdsmartware with a drive letter but no mypassport. ![]()
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